Solvio Cloud Premium Tier
Solvio Cloud offers an optional premium tier for customers who require additional features and better SLA support levels. The premium tier includes:
- 24/7 Support: Our support team is available around the clock to help you with any issues you may encounter (compared to 10x5 in standard).
- Shorter Response Times: Premium customers receive priority support and can expect faster response times, with shorter SLAs.
- 99.9% Uptime SLA: We guarantee 99.9% uptime for your Solvio Cloud clusters (compared to 99.5% in standard).
- Single Sign-On (SSO): Premium customers can use their existing SSO provider to manage access to Solvio Cloud.
- VPC Private Links: Premium customers can connect their Solvio Cloud clusters to their VPCs using private links (AWS only).
- Storage encryption with shared keys: Premium customers can encrypt their data at rest using their own keys (AWS only).
Please refer to the Solvio Cloud SLA for a detailed definition on uptime and support SLAs.
If you are interested in switching to Solvio Cloud Premium, please contact us for more information.